Refund & Cancellation Policy

Last Updated: 05 August 2026

1. Introduction

REV RIDER AUTOMOBILES PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) is committed to providing a transparent and customer-friendly shopping experience.

This Refund & Cancellation Policy explains the terms and conditions relating to order cancellations, returns, exchanges, and refunds for purchases made through our website revriderautomobiles.com (“Website”).

By placing an order through our Website, you agree to the terms and conditions mentioned in this Policy.

2. Order Cancellation

2.1 Cancellation by Customer

Customers may request cancellation of an order under the following conditions:

• Orders may be cancelled free of charge within 2–4 hours of placing the order, provided the order has not been processed, packed, or dispatched.

• To request cancellation, customers must contact us immediately with their Order ID through:

  • Phone: +91 8227596490

  • Email: info@revriderautomobiles.com

• Once an order has been dispatched, cancellation requests will not be accepted. Customers may request a return after delivery according to the return terms mentioned in this Policy.

• Customized, made-to-order, or specially sourced automotive parts cannot be cancelled once processing has started.

2.2 Cancellation by Company

REV RIDER AUTOMOBILES PRIVATE LIMITED reserves the right to cancel an order in situations including, but not limited to:

• Product unavailability or stock issues

• Incorrect pricing due to technical errors

• Inability to verify customer information

• Suspicious or fraudulent transactions

• Delivery limitations or restrictions

If payment has already been received for a cancelled order, the eligible refund amount will be processed according to the refund terms mentioned below.

3. Non-Cancellable and Non-Returnable Products

Certain products are not eligible for cancellation, return, or refund, except in cases where the product is damaged, defective, or incorrectly delivered.

These include:

➜ Electrical components after installation or where warranty seals are broken
➜ Products with removed manufacturer labels, tags, or security seals
➜ Products marked as “Final Sale” or “Non-Returnable” on the Website
➜ Custom-made or special-order automotive parts
➜ Products damaged due to incorrect installation, misuse, accident, or normal wear and tear
➜ Opened liquids, oils, lubricants, fluids, and chemical products

4. Returns and Exchanges

4.1 Return Eligibility

A return or exchange request may be submitted within 7 days of delivery under the following circumstances:

➜ The product received is damaged or defective
➜ The wrong product was delivered
➜ The product does not match the description provided on the Website
➜ Required accessories or components are missing from the package
➜ The automotive part is incompatible with your vehicle despite following the compatibility information provided (subject to verification)

4.2 Return Conditions

To qualify for a return:

➜ The product must be unused and uninstalled
➜ The original packaging, labels, warranty cards, and accessories must be intact
➜ A valid invoice or Order ID must be provided
➜ The product must not have scratches, installation marks, damage, or signs of misuse

4.3 Return Process

To initiate a return:

1. Contact us within the applicable return period with your Order ID.

2. Provide clear photographs/videos of the product, packaging, and invoice where required.

3. Our team will review and verify the request within 24–48 hours.

4. Once approved, we will arrange reverse pickup where available or provide return shipping instructions.

5. Refund Policy

5.1 Refund Processing

Once a returned product is received and inspected, or an eligible cancellation is confirmed:

➜ We will notify you regarding refund approval or rejection.
➜ Approved refunds will be processed to the original payment method used during purchase.
➜ Refunds are generally completed within 7–10 business days after approval, depending on your bank or payment service provider.

5.2 Refund Methods

5.3 Partial Refunds

Partial refunds may apply in situations including:

➜ Only part of a multi-product order is returned
➜ Returned products have minor usage marks or missing accessories
➜ Original shipping charges may be deducted unless the return occurred due to our mistake

5.4 Failed or Delayed Payments

If your payment is deducted but your order is not successfully created due to a technical issue:

➜ The payment amount will normally be automatically reversed by the payment gateway or bank.
➜ The reversal generally takes 5–7 business days.
➜ If the amount is not received within this period, please contact us with your transaction details.

6. Return Shipping Charges

➜ If the return is caused due to our error, including defective, damaged, or incorrect products, we will bear the return shipping cost.

➜ If the return is due to customer reasons, such as ordering an incorrect part or changing your decision, return shipping charges will be borne by the customer.

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

➜ Please notify us within 48 hours of delivery.
➜ Provide photographs/videos of the product, packaging, and invoice.
➜ After verification, we may provide a replacement, exchange, or refund depending on product availability.

8. Warranty Claims

Returns and refunds under this Policy are separate from manufacturer warranty claims.

If a product develops a problem after the return period has expired, customers should refer to the manufacturer’s warranty terms. We will provide reasonable assistance in coordinating warranty support where possible.

9. Contact Us

For cancellation, return, exchange, or refund-related queries, please contact:

REV RIDER AUTOMOBILES PRIVATE LIMITED

Registered Office:
10th Floor, Unit No. 1005, GD ITL Tower, Plot No. B-8,
Netaji Subhash Place, Pitampura,
North West Delhi, Delhi – 110034, India

Phone: +91 8227596490

Email: info@revriderautomobiles.com

We will make reasonable efforts to resolve your request as quickly as possible.