Return / Exchange Policy

Last Updated: 05 August 2026

1. Introduction

REV RIDER AUTOMOBILES PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) is committed to providing quality automotive parts and accessories along with a transparent and customer-friendly return and exchange process.

This Return / Exchange Policy explains the conditions, eligibility criteria, and procedures for returning or exchanging products purchased through our website revriderautomobiles.com (“Website”).

By placing an order on our Website, you agree to the terms and conditions mentioned in this Policy.

2. Eligibility for Return / Exchange

Customers may request a return or exchange within 7 days from the date of delivery if any of the following conditions apply:

➜ The product received is damaged or defective.
➜ The wrong product has been delivered.
➜ The product received does not match the description or specifications mentioned on the Website.
➜ Required parts, accessories, or components are missing from the package.
➜ The automotive part is incompatible with the vehicle despite the compatibility information provided by the customer and verified by our team.

Return or exchange requests submitted after the applicable period may not be accepted.

3. Conditions for Return / Exchange

To be eligible for a return or exchange:

➜ The product must be unused, uninstalled, and in its original condition.
➜ The original packaging, labels, tags, warranty cards, and accessories must be intact.
➜ The customer must provide a valid Order ID, invoice, or proof of purchase.
➜ The product must not have installation marks, scratches, physical damage, or signs of misuse.
➜ All components received with the product must be returned.

For automotive parts, customers are advised to verify product compatibility before installation. Products that have been installed may not qualify for return or exchange unless they are proven defective.

4. Non-Returnable / Non-Exchangeable Products

The following products are not eligible for return or exchange unless received damaged, defective, or incorrect:

➜ Electrical components that have been installed or have broken/tampered seals.
➜ Products with removed manufacturer labels, warranty seals, or serial numbers.
➜ Custom-made, customized, or special-order automotive parts.
➜ Products marked as “Final Sale” or “Non-Returnable” on the Website.
➜ Products damaged due to improper installation, accident, misuse, or negligence.
➜ Opened oils, lubricants, fluids, chemicals, or consumable automotive products.

5. Return / Exchange Request Process

To request a return or exchange:

Step 1: Contact Us

Contact our customer support team within the eligible period with:

➜ Order ID
➜ Product details
➜ Reason for return/exchange
➜ Photos/videos showing the issue (if applicable)

Contact details:

Phone: +91 8227596490
Email: info@revriderautomobiles.com

Step 2: Verification Process

➜ Our team will review your request and verify the provided details.
➜ Additional information, images, or videos may be requested for quality verification.
➜ Approval or rejection will be communicated after review.

Step 3: Product Pickup / Return Shipment

Once approved:

➜ Reverse pickup will be arranged where courier service is available.
➜ If reverse pickup is unavailable, customers may be required to ship the product back according to the instructions provided by our team.
➜ Products must be securely packed to prevent damage during return transit.

6. Exchange Process

If an exchange request is approved:

➜ Replacement will be shipped after the returned product is received and inspected.
➜ Exchange approval depends on product availability.
➜ If the replacement product is unavailable, customers may choose an eligible refund option.

7. Return Shipping Charges

Return shipping charges will be handled as follows:

➜ If the return is due to our mistake, such as a defective, damaged, or incorrect product, we will bear the return shipping cost.

➜ If the return is due to customer reasons, such as ordering the wrong product or change of preference, return shipping charges will be borne by the customer.

8. Inspection and Approval

All returned products will undergo inspection.

A return or exchange may be rejected if:

➜ The product has been used, installed, or modified.
➜ The product is returned without original packaging or accessories.
➜ Damage is caused after delivery due to improper handling or installation.
➜ The product does not match the original item shipped.

The final decision regarding return approval will be made after product inspection.

9. Refunds for Approved Returns

For approved returns where replacement or exchange is not possible:

➜ Refunds will be processed according to our Refund & Cancellation Policy.
➜ Refunds will be issued to the original payment method used during purchase.
➜ Processing time may vary depending on the payment provider or bank.

10. Warranty-Related Issues

Product defects arising after the applicable return period may be covered under the manufacturer’s warranty, if applicable.

Customers may contact us for assistance with warranty claims, and we will help facilitate communication with the manufacturer wherever possible.

11. Contact Us

For any return or exchange-related queries, please contact:

REV RIDER AUTOMOBILES PRIVATE LIMITED

Registered Office:
10th Floor, Unit No. 1005, GD ITL Tower, Plot No. B-8,
Netaji Subhash Place, Pitampura,
North West Delhi, Delhi – 110034, India

Phone: +91 8227596490

Email: info@revriderautomobiles.com

We are committed to resolving return and exchange requests fairly and providing the best possible customer support experience.